Keep a familiar door open.
Life after treatment happens outside your walls. Regular text check-ins give people an easy way to stay in touch with the team they already know.
AFTERCARE FOR BEHAVIORAL HEALTH TEAMS
Make follow-up
Make follow-up
part of the program.
Schedule outreach. Keep replies in context. Bring in your team when someone needs a person.
Moira
Messages 4
Riverbend
Messages
AllNeed a callQuiet
Jordan Alvarez2h
Needs a call · Replied 3
Tom Brennan2h
Needs a look · not sure how to answer that
Noah Patel17h
Grace Kim2d
Devon Okafor4d
Priya Natarajan5d
Mei Chen6d
Sam Whitaker1w
Ivy Thompson1w
Jordan AlvarezNeeds a call · Jordan replied "3" · 2h ago
Mark handledCall Jordan
Hi Jordan, it's Riverbend. How are you doing today? Reply 1 good, 2 okay, 3 rough.
Day 1 · 10:00 AM
1
Glad to hear it, Jordan. Talk soon.
Hi Jordan, it's Riverbend. How are you doing today? Reply 1 good, 2 okay, 3 rough.
Day 3 · 10:00 AM
3
Thanks for telling us. Someone from Riverbend will reach out shortly.
Message JordanSend
Scheduled text outreach
Text and phone escalation
Survey results & exports
THE WORK DOESN’T STOP AT DISCHARGE
Stay connected.
Stay connected.
Learn what comes next.
Collect more than anecdotes.
Build outcomes collection into your follow-up routine. Bring check-ins and structured surveys together, so your team has a record to review, not another spreadsheet to chase.
Make reporting part of the routine.
Keep responses, survey results, and cohort data organized for quality reviews and conversations with payers, referral partners, and accreditation teams.
ONE CONVERSATION
From the first check-in
From the first check-in
to the next conversation.
Set the rhythm.
Personalize outreach tracks, messages, and timing for your program.
Hear what’s happening.
Alumni reply by text. Conversations stay connected to the person.
Follow through.
A rough reply texts and calls your contact. Your team decides the next step.
SAVINGS
What follow-up costs you now.
The figures are the hours your staff spend on follow-up calls, surveys by phone and outcome reports that Moira takes over.
U.S. median for behavioral health counselors (BLS).
Dialing, voicemails, retries, and notes.
Asking, scoring, and entering it.
For accreditors, payers, and leadership.
What Moira saves each month.
How we calculate
A person on the default 12-month track gets about 19 contacts, and all your active cohorts are being followed at once, so a month’s contacts are your monthly discharges x 19 and its surveys are discharges x 4 (four per person a year).
Hours by hand: contacts x minutes per follow-up plus surveys x minutes per survey, over 60, plus the hours spent compiling outcomes.
Hours with Moira: the minutes your team still spends on replies, calls and surveys, over 60, plus the site’s monthly hours, from these assumptions:
- 19 check-in texts per person.
- 1 in 5 replies needs a person, at 5 minutes each.
- 1 text in 20 becomes a call, at 15 minutes each.
- 4 surveys per person, 2 in 5 still completed by phone, at 10 minutes each.
- 5.5 hours a month per site for reading the Overview and reporting.
- 1 site.
Hours saved is hours by hand less hours with Moira, never below zero; staff cost is hours saved x hourly cost; the percent is hours saved over hours by hand; full-time coordinators is hours saved over 173, a full-time month, said in words below one and rounded to the nearest whole number from one. Hours, dollars and the percent are rounded down.
U.S. median for substance abuse, behavioral disorder and mental health counselors: $59,350 a year, about $28.53 an hour, May 2025.
Research on continuing care finds that longer follow-up and more active outreach to people are associated with better results.
Sources
- BLS Occupational Outlook Handbook: Substance Abuse, Behavioral Disorder, and Mental Health Counselors
- McKay et al., A Randomized Trial of Extended Telephone-Based Continuing Care for Alcohol Dependence (PMC)
- Telephone-based continuing care counseling: economic analysis of a randomized trial (PMC)
- NSW Health / Salvation Army Continuing Care Project summary report
Estimates only. Your results depend on your program.
CONSISTENCY WITHOUT THE CHASING
A schedule you can trust.
A schedule you can trust.
A voice that’s still yours.
Build your follow-up once, then adjust it as your program evolves.
CompletedPatients
Day 1Message10:00
Day 3Message10:00
Day 7Message10:00
Day 14Message10:00
Day 30Milestones10:00
Day 30PHQ-910:00
Day 7 · Message
Preview
Hi Jordan, it's Riverbend. How are you doing today? Reply 1 good, 2 okay, 3 rough.
2
Thanks for letting us know. We're here.
CONTEXT BEHIND EVERY NUMBER
Measure the follow-up.
Measure the follow-up.
Understand the responses.
Explore reach, milestones, and survey results by cohort. Keep sample sizes visible and export records for reporting.
OutcomesReachMilestonesInstruments
| Cohort | Opted in | Response rate | Needed a call | Readmitted |
|---|---|---|---|---|
| Sep 2026 | 21 of 24 | 76% | 3 | 1 |
| Aug 2026 | 17 of 19 | 71% | 2 | 1 |
| Jul 2026 | 4 of 4 | 75% | 0 | 0 |
PRELOADED INSTRUMENTS
Start with established measures.
Start with established measures.
Keep collecting over time.
PHQ-9, GAD-7, BAM, and more are already in your survey library. Add them to an outreach track instead of rebuilding forms from scratch.
Use structured responses to support your outcomes reporting and measurement-based care processes.
PHQ-9Depression symptoms9 items
GAD-7Anxiety symptoms7 items
BAMSubstance use and recovery17 items
PHQ-AAdolescent depression symptoms9 items
Also in the library: DASS-21 and recovery milestones.
Built to support your reporting, not to replace your requirements.
The Joint Commission calls for standardized outcome measurement in applicable behavioral health services; organizations select appropriate instruments. Payer and accreditation requirements vary, and post-discharge surveys alone do not establish compliance.
Read the Joint Commission’s guidance
LESS MANUAL COORDINATION. MORE CONSISTENT CARE.
Talk to us